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Travel website usability research

This section contains our published papers including research and analysis focussed on website features, usability and user experience. Each report contains detailed information including design solutions to the common problems encountered.

Hotel booking process
  • This 51 page report investigates hotel booking process design, including multi-room reservations
  • Published February 2003
  • 25 design guidelines
Hotel search
  • This 49 page report investigates hotel search functionality design, including city and regional searches
  • Published March 2003
  • 34 design guidelines
Hotel date entry
  • This 30 page report looks at how dates are entered on hotel reservation websites
  • Published July 2002
  • 25 design guidelines
  • Now with over 20,000 downloads!