One theme that is beginning to become more prevalent is “itinerary saving” and “itinerary sharing”.
Overview
Say for example you are going on a trip to New York – you may want to save information about your hotel, the shops you want to visit, the attractions you want to see, the restaurants you want to eat at etc. This itinerary will need to be saved somewhere – and then shared with other members of the trip (family, friends etc) – who will comment on the proposed trip – and maybe even add their own components. At the moment much of this process is undertaken by consumers manually in “freetext” using email etc.
In the new world these itineraries can be placed online – and destination experts (or just people who have travelled there before – or local inhabitants) can comment on the proposed trip – and suggest alterations. Additionally travellers unknown to the initial traveller can take a proposed itinerary and use it as a basis of their own trip to New York.
In the new world the travel website should be clever enough (and informed enough) to know that when you add a visit to the zoo on a Monday that it is closed on a Monday. Additionally, the proposed itinerary should be able to “price itself” or be manually sent to a travel agent / tour operator for review / pricing.
Feature | Product | Company
When gauging a new website proposal or idea you can categorise into 3 main types….. is this idea “big” enough to support a company? Is it “big” enough to be a product alongside other products within an existing company? Or is it just a feature to add to an existing website?
What we can see is that out of the 15 itinerary saving / itinerary sharing websites below……. some are features, some are products, some are standalone companies. This is unlikely to be sustainable.
Company
Tripology – Add an itinerary (flight, cruise, hotel, car hire, activities) and have your itinerary sent to upto 3 travel agents for review / pricing. Free for consumer use. Travel agents pay $1 to $10 USD per lead. Not quite an itinerary sharing website (more an itinerary lead generating site) – but worth looking at in the same context as “wisdom of crowds” based tools.
TripWiser – Add, share and review trip itineraries. They also have a FaceBook application which has been getting some good press recently. One to watch…… Very web2.0
TripIt – Primary feature is that it organises your trips by taking your confirmation emails from leading travel websites – and automatically generates an itinerary from them in one central location. No public social features (yet!) – but you can invite friends (via email) to review your trip. Has a nice demo screencast
TripTie - Add, share and review trip itineraries. Includes photos and tagging. Their USP is a browser tool bar (that they have called MarcoPolo) where you can collect trip items as you browse around the web conducting your travel research.
TripHub – Add, share and review trip itineraries. Assists with group travel – as you can put up a proposed trip – and invite your friends to join you. Their acceptance status (yes, no, maybe) is recorded within the site.
home & abroad – Add, review and share itineraries.
Product
RoughGuides – InTouchOnline – Are we allowed to talk about software anymore? Build your itinerary on your laptop – and take your laptop with you. Not curently for sale – but interesting concept (now out of date)
TourGuideMike – For $20 USD you can buy access to a web based planning tool for Walt Disney World (Florida). This is a sensible product from Mike Hewell – who also runs private tours via a separate website. What Mike has done is make his destination experience as a tour guide available to many consumers…. and the functionality of the itinerary system will be tuned fully around the needs of planning a trip to Walt Disney World. This therefore will be much better functionality than a generic system devised for any kind of trip. There is no sharing involved – this is a personal trip planner. Worth a look – but I wish his website was less like those websites you get trying to sell you ebooks – as it just feels too “spammy”. (not something us Brits like on a website)
Feature
Orlando – The convention and visitors bureau / tourist board website for Orlando, Florida. Click on “my trip planner” at the top of the page. This is a flex based application for adding events, experiences, hotels and attractions to a trip itinerary. No social features. Very “beta” (has a few browser bugs) – but this shows that destination websites will soon be adding this kind of feature very soon.
TravelGator – A trip planning website with built in itinerary creation, review and sharing. They have a video that shows how it works. Much more besides their itinerary system such as blogs – and a really neat little “slider” tool (on their homepage) for finding attractions
Iloho - A travel planning website with reviews, photos and travel news. The itinerary system enables you to, in fairly straightforward freetext, upload an itinerary (and have your route put on a Google map). Users can vote, Digg style, for your itinerary.
UnearthTravel – Very nice itinerary map and mechanism, via the map, to add new places to an itinerary. More about places than experiences. Not quite finished but worth a look.
Yahoo Travel trip planner – Add, share and review trip itineraries. One of the first “large user” websites taking first steps with itinerary planning tools. Its a pretty average proposition – but cleanly designed and is a mainstream proposition (rather than for web wizards)
YellowstonePark – Am I allowed to keep saying that this is one of my favourite destination travel websites? They have a trip builder / trip itinerary tool as well. Not sure that it is fully “social” – but it shows that many more destination websites in the future will carry destination specific trip building tools.
Limereef – Add your itineraries. If small travel websites are adding itinerary tools – you should be too.
The long term for this functionality
I do not believe that this functionality can support companies as a standalone entity – not in B2C. At the very most it could be a product, as in the TourGuideMike.com example (where a product actually makes sense). In the medium term more and more suppliers will be looking to add similar functionality to their own websites. This functionality will become common and the differentiation will be in how a supplier’s knowledge is integrated into the tool (such as the zoo being closed on a Monday that I mentioned earlier). (This is why the generic trip building systems will suffer – because they don’t have that knowledge)
The opportunity for those who have created companies in this space – but who are going after the B2C market – is that they should consider rearchitecting their systems and move towards offering “unbranded” white label solutions to supplier websites (like tour operators and destination marketing websites)….. I expect the takeup would be massive. However it is more fun looking for consumer gold than selling tools to the trade….. so I doubt they will do this.
Tripology have a revenue model that could make sense though as a standalone entity – although they need to extend their “love” to tour operators as well as travel agents. They are also not going the “wisdom of crowds” route – but are working on expert review instead.
Finally
I am sure there are more out there that I have missed. Please add yours below:
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Look at this one I recently identified:
>> LEISURLOGIX
offers personalized, integrated road trip and route planning with reservation capabilities and extensive travel information and activities.
the RoadTrip Wizard™, is a highly personalized road trip planning tool for any travel-related or affinity Web site. It is equally applicable for a traditional travel agent or call center representative.
http://www.leisurelogix.com
Interesting post; personally I don’t think the model is very sustainable unless coupled with something else. But there’s definitely plenty happening. Time for another bubble to burst me thinks
Thanks to Alex for profiling the space for us. Those of us here are TravelGator agree with him that just having itinerary building functionality isn’t enough to build a company around. That is why we’ve worked hard at adding other capability to our site. Check out Travel Logs that people have left for others and our huge database of attractions.
Itineraries aren’t very interesting unless you have something to put in them!
Interesting reading.. thanks! I have been utilising the Tripwiser website for my road trip planning and I have found it to be really useful. Im also a big fan of facebook so having the Tripwiser “Going Places” application is also good for me
Here is another one……
http://www.itineraryshare.com/
Falls into the “company” category.
Tim has written a review of a few others on this page
http://tims-boot.blogspot.com/2008/11/phocuswright-trying-to-sort-out-travel.html
New ones to the list…..
http://www.tripjane.com/
http://www.goplanit.com/
Alex – Have you checked out TripChill? I’m surprised they didn’t make it to the Final 6 at the Travel Innovation Summit since they’ve got a distinct advantage over their competitors since they’re DEVICE AGNOSTIC. Not being tied to any particular ‘hard’ technology certainly makes them adaptable for the long run and opens up a larger market share.
Their focus on the B2B market is dead-on too. Folks might be cutting back on leisure travel, but those small-to-medium business road warriors are still out there.