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The privacy policy URL canary

Monday, May 19th, 2008

Last September 07 I came up with a “Canary” describing how to judge a website by the number of “click here” links there are on the site. Obviously the fewer the better.

Click here Canary article

Maybe I have found another Canary - the privacy policy URL. In my opinion having a clean URL for the privacy policy tends to indicate a well thought out website.

For example some nice ones from leading websites….

Yahoo
http://info.yahoo.com/privacy/us/yahoo/details.html - a bit of a mess, but acceptable

Google
http://www.google.com/privacy.html - clean, simple, easy

Microsoft
http://privacy.microsoft.com/ - clean and simple, but over-engineered

BBC
http://www.bbc.co.uk/privacy/ - elegant and classic

 

So lets look at some online travel ones - not really as neat….

Opodo
http://www.opodo.co.uk/opodo/StrutsServlet/DisplaySiteInfoPage?pageName=privacy - oh dear

Expedia
http://www.expedia.co.uk/daily/service/privacy.asp - quite simple

Orbitz
http://www.orbitz.com/pagedef/content/legal/privacy05.jsp?popupsDisabled=false - in a popup

TravelSupermarket
http://www.moneysupermarket.com/legal/PrivacyPolicy.asp - I don’t want legal information - and besides, the privacy policy is on a different site domain.

 

and a tie for the winner….

Kayak
http://www.kayak.co.uk/help/privacy.html - better to help than give legal info

WAYN
http://www.wayn.com/privacy.html - perfect (looks like they copied Google)

So next time you want to quickly evaluate a website - take a look at the privacy policy URL - it may just be a great indicator of how well thought out the site is. YMMV.


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This blog is about travel ecommerce with a focus on topics of interest to tour operators & travel companies

Alex has previously started up a small tour operator (5 staff) and also worked for leading "dot coms", airlines, hotel chains and tour operators advising and project managing web, ecommerce and reservation system projects.

Alex is available for travel ecommerce consulting via Travel UCD. Travel UCD also operates TourCMS - a web based reservation system for small tour operators

I will be at WTM London
Thursday 13th Nov
Happy to meet for a chat!

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