Blog homeInteresting story going on as reported by The Register
Budget airline easyJet has warned Expedia.co.uk to stop selling its flights via its website or face the possibility of legal action.
- Expedia sells easyJet flights without a distribution agreement (stated an easyJet spokesman)
- Customer has a problem with a flight
- Expedia forget to tell customer that flight not actually booked (or perhaps they do, but only in small print)
Neil contacted Expedia to find out why it had cocked up his order. He told us via email: “They admitted that there is an ongoing problem with their system talking to easyJet, and they confirmed that my flight had indeed NOT been booked!” he said. “When asked when they were going to tell me, their response was, ‘Well it says on your itinerary that it’s not been confirmed’.”
A statistic for future reference:
Of the 0.5 per cent of customers who contact Expedia each year regarding their booking, 97 per cent of enquiries are resolved within 28 days
Best hop over to the Register and read the article and comments…..
http://www.theregister.co.uk/2008/06/25/easyjet_warns_expedia/
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Alex, covered slightly different but consumer confusion over dynamic packaged holidays, not quite with Expedia in this case but a travel agency and EasyJet has caused a few problems with a consumer, whose left £200 out of their pocket and at the moment no holday.
http://www.travel-rants.com/2008/06/24/consumers-confusion-with-dynamic-packaged-holidays/
I booked with expedia which had an Easyjet flight - had to cancel - hotel refunded everything, Easyjet nothing. I telephone expedia with my cancellation and they were v helpful but had to phone easyjet direct to see what the score was….
“Of the 0.5 per cent of customers who contact Expedia each year regarding their booking, 97 per cent of enquiries are resolved within 28 days” VERY FUNNY, my case is almost three years old and EXPEDIA failed to resolve it (Click on my name to read about my case.
Here is a link with hundreds of complaints from expedia customers: http://www.expedianews.com
Am I the wrong market for expedia? I have never used them and never found them to be as cheap as the marketing makes out, I have always found cheaper, and I am off somewhere at least once a month - and always, bar once, booked online.
same thing just happened to me - disgraceful - i get to stanstead with my expedia booking confirmation in hand - and i am not on the flight to malaga! just a disgrace - i had to buy another ticket but spent the whole day waiting for the next available flight - a joke but not funny. i will be taking legal action against expedia - this kind of ’service’ is just not on.
Hi JB
Thanks for your note.
Are you sure that Expedia actually made the reservation for you - and it was subsequently cancelled - or do you think Expedia “forgot” to make the booking in the first place?
Did the Expedia confirmation have an EasyJet confirmation code on it or was it only Expedia supplied information?
Thanks. Alex
Expedia charged me one price, when statement arrived it was moe, what a joke…..Secondly got to Gatwick, the woman said I am not even booked on the flight!!!!!!!!! She said i was meant to fly a day before, what a joke!!!!!!