Blog homeInteresting post over on Open Parenthesis comparing TripIt’s existing email import functionality vs the new import functionality on Dopplr.
Trip importing (for example from automated confirmation emails from leading travel suppliers) has always been one of TripIt’s strengths. As with most things web, best to do one thing well – rather than lots of things averagely. TripIt have chosen trip importing – no wonder then that they are concerned that Dopplr is moving in that direction.
How do I know that TripIt is concerned? Well they have, according to the Open Parenthesis blog, gone on the offensive….. posting an anonymous comment about what they, as a consumer, think of the new Dopplr functionality. It wasn’t positive.
Dodgy ground, posting as a consumer – and indeed - this pretence hasn’t lasted long. The blog owner has outed TripIt and suggested that it was a TripIt staff member who posted negative review about Dopplr.
The story doesn’t end here.
Thankfully, Scott Hintz, one of the co-founders of TripIt, has stepped in and apologised for one of his staff member’s actions. That is an extremely sensible and appropriate step. The apology can be found in the comments on the original post as well as on the Bokardo blog (where there is further coverage on this little mishap).
Last year, I caught CheapFlights writing “as a consumer” on this very blog. I didn’t get an apology (and probably will struggle to get one as comments are closed on that old post!). But this does, in my mind, suggest that TripIt understand the power that social media can have while CheapFlights, even though they have a new social network, don’t (or didn’t last year).
Read the original post that started this little saga [Open Parenthesis]
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