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Itinerary bookmarking sites should link to reservation systems

Monday, September 22nd, 2008

One new travel website functionality theme is the itinerary bookmarking site. You know the ones - you hop around a site (or around a collection of sites) adding events, accommodation, attractions into a single itinerary on a day by day basis. These itineraries can then be shared between friends, printed out, bragged about on your blog etc. Some have referred these sites to the “delicious” of online travel.

The following sites have this style of functionality:

  • TravelMuse - you can add components to your trip from 3rd party websites
  • PlanetEye (from Microsoft) - an interesting move by Microsoft and not yet integrated with Farecast. Microsoft now have two dedicated travel tools - neither matched by Google (who prefer to create non-industry specific web infrastructure rather than domain specific tools). Google are falling behind now - will they have to acquire to catch up? Do they care about keeping up with Microsoft in travel?
  • Yahoo Trip Planner
  • TripWiser
  • TripTie
  • TravelGator

TripIt is worth a quick mention in this context - but they work backwards - i.e. you build an itinerary after booking (rather than pre-booking).

Are there others? I am sure there are? (there are quite a few itinerary building sites wrapped on a single website - but the ones on my list above are generic tools for all kinds of travel - rather than single company specific).

Linking to reservation systems
Where these itinerary tools fail is that even after going to all the effort of creating an itinerary you can’t do much with them. The effort (made by the user) isn’t rewarded sufficiently in order to become commonplace on the web.

Yes you can share your itineraries….. and you can print them out…. but the next two steps are:

  • Able to send them to a travel company to “price up”
  • Able to send them to a travel company to “book”.

As a reservation system provider, I would be delighted to integrate with one of these tools. For example all we would need is, when a component is added to an itinerary, would be an internal reference ID (its going to have to a long one, as we may have to merge multiple references into one!).

Then, once an itinerary is built by the user, we would like to receive some XML outlining what the proposed itinerary is. We could then either “quote” for it (automatically) or book it - depending upon what the user wants. It may also be possible to send different components to different suppliers (for example our reservation system is used my multiple destination activity organisers - we could break an incoming itinerary into bits and divide between accounts).

So come on itinerary building websites - start to work on this kind of linking. You could easily build it so that it works generically for all sorts of reservation systems (not just us obviously). If you don’t, we will!


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3 Responses to “Itinerary bookmarking sites should link to reservation systems”


  1. September 23rd, 2008 at 12:18 am
    Dan Roberts

    We are developing a Travel Bookmarking itinerary planning website on behalf of a client currently. http://www.travelgeneration.com includes full Digg-like bookmarking, and itinerary planning as well as streaming of the plans. It will go to private beta at the end of this month. If anyone would like an invite please feel free to contact me.

    Also an interesting website for you to look at is http://www.ozexperience.com - although specifically for one business this has some of the best travel planning software out there - (disclosure: we also developed this).

  2. September 23rd, 2008 at 1:47 am
    Chris

    We love this idea and would do it in a second if we had a partner with the necessary infrastructure. Unfortunately the online travel agencies tend to be fairly behind when it comes to Web 2.0 so we’ve not been able to do it yet.

    You can book a TravelGator itinerary, you just need to do it yourself as opposed to offering one click. When the technology is there we’ll be all over it!

  3. September 23rd, 2008 at 7:08 am
    Alex Bainbridge

    @ Dan
    I see you call it “digg like” when I called it “delicious like” !
    Would be great to see the site (and review it) when your client is ready

    @ Chris
    Chicken and egg…… which is why fun technical stuff has to come from the reservation system provider - not a company in the middle (I refer to online travel companies in the middle being anyone between Google and the reservation system - for B2C travel). It would actually be possible to do with our web API at the moment (TourCMS) - but probably not as easy as we could make it if we made an API call specifically for this.

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Comments for this post will be closed on 20 January 2009.




This blog is about travel ecommerce with a focus on topics of interest to tour operators & travel companies

Alex has previously started up a small tour operator (5 staff) and also worked for leading "dot coms", airlines, hotel chains and tour operators advising and project managing web, ecommerce and reservation system projects.

Alex is available for travel ecommerce consulting via Travel UCD. Travel UCD also operates TourCMS - a web based reservation system for small tour operators


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