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API Error Messages

A variety of error messages may be returned by the API, details on some of the more common standard errors are below. Endpoint specific error messages will be displayed on the page for that endpoint.

OK

no error :)

NO MATCHING DATA

When parameters are supplied that has no match. Also *may* be returned when an account has not yet upgraded to a paying account

FAIL_SIG

Signature doesn't match. Check your Channel ID is correct for the data you are requesting

FAIL_PERM

Permissions - you are trying to undertake an action you have no permission to do

FAIL_TOUROPONLY

The API method called can only be used by tour operators / suppliers and not by agents.

FAIL_KEYNOTFOUND

The key supplied doesn't return a valid connection (check your API login details are correct)

FAIL_PARTNERSONLY

/p/ calls can only be called using a Marketplace Agent API connection, not a Tour Operator one. Ensure you send through Channel ID zero when running /p/ style calls (our API wrappers handle this for you)

FAIL_ACTIVEPARTNERSONLY

Has the Marketplace Agent account been deactivated for any reason?

FAIL_TIME

The connection is signed with a time, if a signed request doesn't hit TourCMS within allowed boundaries (plus minus 15 minutes) it is rejected. This usually occurs due to a misconfigured server, please double check your servers time (and timezone!) are correctly set.

FAIL_VERB

Sending POST when you mean GET and sending GET when you mean POST!

WEBHOOK_TIMEOUT

TourCMS contacted an external system to complete an operation, the external system did not respond in the time allocated.

Remember Marketplace Agents can login to their agent account and review the API error logs.

Don't forget to review the useful background information page!